1 Interpretation

1.1 The following definitions apply in these terms and conditions:

us”; “we” or “our” means the University of London;

you” or “your” means the party that has submitted the enrolment form, or the delegate attending the course, as appropriate;

confidential information” means all information where the information is:

(a) identified at the time of disclosure as confidential; or
(b) ought reasonably to be considered confidential given the nature of the
information or the circumstances of disclosure.

course” means the digital preservation open training programme booked by you through our website and either attended in person (“face to face”) or via access to an online portal (“online”);

fees” means the fee or fees payable for the course; and

intellectual property rights” means patents, rights to inventions, copyright and related rights, moral rights, trade marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

2 Information about us and how to contact us

2.1 We are the University of London, an exempt charity and statutory corporation, registered in England and Wales. Our charity number is RC000661, and our headquarters are at Senate House, Malet Street, London WC1E 7HU.

2.2 If you have any questions or if you have any complaints, please contact us by using the details set out in the email confirming your enrolment onto the course. If you wish to speak to us via telephone, please call us on +44 (0)207 863 6060.

Information about booking and payment for online courses

3.1 The fees for the online course can be paid for by credit or debit cards through the online payment gateway on our website. For purchases over £50, you may request to pay the fees by bank transfer or invoice.

3.2 You will receive confirmation of your booking(s) automatically within 24hrs when purchasing through our training course website.

3.3 Online course candidates have a period of 12 months from the date of the confirmation email in which to complete the course. Your access to the course materials will expire after this period.

4 Information about booking and payment for face to face courses

4.1 To secure your place(s) for face to face courses, the fees must be paid for in advance. Delays in payment of the fees beyond 30 days may result in refusal to deliver the course.

4.2 You will receive confirmation within 3 working days of placing your booking with us. If you do not receive confirmation within this time period, please call us on the number provided in clause 2.2.

5 Right to cancel

5.1 You have the right to cancel this contract within 14 days without giving any reason.

5.2 By accessing online digital content before the 14 day right to cancel has expired, you will lose your right to cancel. By accepting these terms and conditions, you hereby acknowledge and agree that your right to cancel will be lost in these circumstances.

5.3 The cancellation period will expire after 14 days from the day of the confirmation of the booking.

5.4 To exercise the right to cancel, you must inform us, The University of London at Senate House, Malet Street, London WC1E 7HU or telephone +44 (0)207 863 6060, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail or online form submission), or you can use the cancellation form set out at the end of these terms.

6 Effect of cancellation

6.1 If you cancel this contract within the 14 day cancellation period, we will reimburse to you all payments received from you.

6.2 We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

6.3 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

7 Changes or cancellations of booking by us

7.1 We will always make every effort to ensure our face to face courses and consultations run as scheduled. We reserve the right to cancel a course, but guarantee that your booking will be either transferable to another course or fully

8 Information about venues and trainers

8.1 Our courses are planned with allocated trainers at specific venues but we reserve the right to change these at any point in time. In the unlikely event that venue or trainer changes need to be made, you will be notified immediately using the contact details you provided us with when you placed the booking.

9 Our code of conduct

9.1 We are dedicated to providing a welcoming and positive experience for everyone, whether they are in a face to face session, or are taking part in activities on-line. We ask that you read and comply with our anti-harassment and bullying code of conduct which can be found at the end of these terms and conditions.

9.2 If you are found to be acting in breach of our code of conduct, we reserve the right to remove your access to online content or remove you from any face to face course we are providing.

10 Intellectual property rights

10.1 We retain all intellectual property rights in the course materials.

10.2 No unauthorised distribution or reproduction of the course materials, other than for your personal use as part of the course, is permitted and any attempt to do so will be treated as copyright infringement. You are not permitted to video record or photograph any course materials or parts of the face to face courses.

10.3 If you are accessing our online content, you agree:

10.3.1 not to use our online content in such a way that disrupts, interferes with or
restricts the use of the content by other users;

10.3.2 not to upload, display or transmit any materials through our online content
or website which are false, offensive, defamatory, threatening, obscene,
unlawful or which infringe the rights of any other person anywhere in the

10.3.3 not to reverse engineer, decompile, copy or adapt any software or other
code or scripts or attempt to transmit any information that contains a virus,
worm, Trojan horse or other harmful or disruptive component; and

10.3.4 not to change, modify, delete, interfere with or misuse data contained in
our online content and entered by or relating to any third party user of this

11 Our liability to you

11.1 We do not exclude or limit in any way our liability for:

11.1.1 death or personal injury caused by our negligence or the negligence of
our employees, agents or subcontractors; or

11.1.2 fraud or fraudulent misrepresentation.

11.2 In the event that we breach these terms and conditions, we shall only be liable for losses that are caused directly by our breach and that are a reasonably foreseeable consequence of such breach. We shall in no way be liable whether in contract, tort (including negligence) or for breach of statutory duty, or any other way for any other types of losses.

11.3 Where we are liable to you, our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the fees paid or payable.

12 Confidentiality

12.1 Each party shall protect the confidential information of the other party against unauthorised disclosure by using the same degree of care as it takes to preserve and safeguard its own confidential information of a similar nature, being at least a reasonable degree of care.

12.2 This clause 12 shall not be affected by expiry or termination of these terms.

13 Miscellaneous

13.1 Except as set out above, we and you agree that no person who is not a party to this agreement is to have the benefit of or be capable of enforcing any of these terms as a result of the Contracts (Rights of Third Parties) Act 1999.

13.2 If any court or competent authority finds that any provision of these terms (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms shall not be affected.

13.3 These terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the English courts.