We provide desktop support for hardware, operating systems, and software such as MS Office and User Administration tasks.
CoSector Digital provides an ITIL –v3 compliant service desk, which provides support for hardware, operating systems, and software such as MS Office and User Administration tasks.
Visits to site by our engineers can be arranged in line with your specific SLA, available during normal business hours between 09:00 to 17:00, Monday to Friday.
Support activities are recorded using our service desk time tracking software, which allows us to provide real-time reporting on the service. Our customer portal allows you to track the progress of the calls logged.
- ICT service desk and support (1st/2nd line)
- ICT strategy consultancy and review
- Virus/patch management
- Hardware maintenance
- Desktop build imaging
- PC refreshing
- Print management
- Security control/management
- Application support
- Software distribution/upgrades/installation
- Remote support
- Desk-side training, consultancy and guidance
- Device procurement.