We provide desktop support for hardware, operating systems, and software such as MS Office and User Administration tasks.

 
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CoSector Digital provides an ITIL –v3 compliant service desk, which provides support for hardware, operating systems, and software such as MS Office and User Administration tasks.

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Visits to site by our engineers can be arranged in line with your specific SLA, available during normal business hours between 09:00 to 17:00, Monday to Friday.

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Support activities are recorded using our service desk time tracking software, which allows us to provide real-time reporting on the service. Our customer portal allows you to track the progress of the calls logged.

 

Features

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  • ICT service desk and support (1st/2nd line)
  • ICT strategy consultancy and review
  • Virus/patch management
  • Hardware maintenance
  • Desktop build imaging
  • PC refreshing
  • Print management
  • Security control/management
  • Application support
  • Software distribution/upgrades/installation
  • Remote support
  • Desk-side training, consultancy and guidance
  • Device procurement.

Get in touch